In many ways you could say that my main product is customer support. It is what I work on the hardest. 90% of my time is in some way dedicated to this process. Beyond fast speeds, amazing technology, and great uptime records - I realize that I must judge my success on how well I have
supported my clients. It is really what matters the most in business today.
to be accessible, friendly, and helpful at all times.
to answer the phone when you call, 10-2 / 4-8 Work Days.
to reply to your questions within 24 hours.
to provide timely information regarding system incidents.
to listen. Should I fall short of my goals, I want to know about it so I can quickly remedy the areas needing
I value customer feedback. Please give me a
report card on how I am doing. I want to know the good, the bad, and
everything in-between. I am listening.